Terms of service.
1. Introduction
Welcome to Poodle Lady Grooming Salon. These Terms and Conditions ("Agreement") govern the services provided by Poodle Lady ("we," "us," "our") to you ("Client"). By booking or using our dog grooming services, you agree to comply with and be bound by these terms. Please read them carefully before booking any service.
2. Service Overview
We offer professional dog grooming services, which may include bathing, brushing, haircuts, complimentary nail trimming, and other related grooming services for dogs. Services provided will be based on your selected grooming package.
3. Appointment Scheduling
- Appointments can be scheduled by phone, email or text.
- A deposit may be required to confirm your appointment.
- We recommend arriving on time for your appointment. If you are late, your grooming time may be shortened, and the full grooming fee will still apply.
Clients must pick up their pets promptly after receiving notification by phone or text that their grooming session is complete. A late pickup fee of $25 per half hour will apply if dogs are not picked up within 30 minutes after the notification. Continued delays may result in further charges or refusal of future service.
- If you need to cancel or reschedule, please provide at least 48 hours notice. Cancellations with less than 48 hours notice subject to a cancellation fee.
If you fail to show up for your scheduled appointment, a No Show Fee of a full groom fee will be charged. This fee must be paid before any future appointments can be booked.
4. Health and Safety
- We reserve the right to refuse service if your dog shows signs of illness, injury, or behavior that may endanger the safety or well-being of our groomers or other pets.
- You must disclose any known medical conditions or special requirements your dog may have, including allergies or sensitivities.
- If your dog becomes aggressive or difficult to groom, we may stop the grooming session. In such cases, you may still be charged for the appointment.
5. Vaccination Requirement
For the safety of all pets in our care, we require proof of up-to-date. If proof is not provided, we reserve the right to refuse service.
6. Pricing and Payment
- Prices for grooming services are available upon request. Prices may vary based on the breed, size, and condition of your dog.
- A final price will be provided at the time of service. Additional charges may apply for services not included in the standard grooming package.
- Payment is due upon completion of services. We accept cash or bank transfer.
7. Grooming Process and Results
- While we strive for the highest quality grooming, results may vary based on your dog’s breed, coat condition, and behavior during the grooming session.
- We are not responsible for minor skin irritations or shedding that may occur after grooming.
If the grooming session is unfinished due to your pet’s behavior (e.g., aggression, anxiety, or restlessness), we reserve the right to stop the grooming process for safety reasons. In such cases, the full grooming fee will still apply, and you will be charged for the time spent on the grooming session.
8. Pet Behavior and Handling
- We reserve the right to refuse grooming if a dog is deemed dangerous, aggressive, or unmanageable.
- If your dog is stressed, we will take breaks to ensure their comfort and well-being during the grooming process.
9. Liability
- While we take every precaution to ensure the safety and well-being of your dog, we are not responsible for any pre-existing conditions, injuries, or accidents that may occur during or after the grooming process.
- You agree to indemnify and hold Poodle Lady harmless from any claims, losses, damages, or injuries related to the grooming services.
10. Privacy and Data Protection
We are committed to protecting your privacy. Any personal information we collect will be used solely for the purpose of providing services and communicating with you. Your information will not be shared with third parties without your consent, except as required by law.
11. Customer Responsibility
You are responsible for ensuring your dog is fit for grooming and providing accurate information regarding your dog’s health, temperament, and special needs. You agree to disclose any previous grooming experiences or medical conditions that may affect the grooming process.
12. Photo and Media Consent
By booking an appointment, you grant Poodle Lady permission to take photographs of your pet during the grooming process.
We reserve the right to publish any photos or videos taken by us on our social media platforms, website, or marketing materials.
If you do not wish for your pet's photos to be used, please inform us prior to the grooming session.
13. Changes to Terms and Conditions
Poodle Lady reserves the right to update or modify these Terms and Conditions at any time. Any changes will be posted on our page, and you will be notified accordingly.
14. Contact Information
For any questions or concerns regarding these Terms and Conditions, or to book an appointment, please contact us at:
📍Poodle Lady Grooming Salon | 55 Lister Drive, Orange NSW 2800 | 0432020395 | The gold standard in canine care.